Privacy Policy

Our Commitment to Your Privacy

Welcome Home Interiors, LLC ("Welcome Home Interiors & Design," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit welcomehomeinteriors.net or engage our design services.

By using our website or services, you consent to the practices described in this policy. If you have questions, please contact us directly — we're always happy to talk.

01Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our website.

Information you provide:

• Name, email address, and phone number when you request a discovery call or contact us
• Home address or project location when scheduling on-site visits
• Design preferences, project details, and budget information shared during your discovery call and project
• Payment information processed securely through our payment providers
• Messages and correspondence submitted via contact forms or email

Information collected automatically:

• Browser type, IP address, and device information
• Pages visited, time on site, and referring URLs via analytics tools
• Cookies and similar tracking technologies (see Section 5)

02How We Use Your Information

We use the information we collect to:

• Schedule discovery calls and provide design services
• Communicate with you about your project, proposals, and appointments
• Process payments and send invoices
• Send our design newsletter and promotional emails (with your consent)
• Improve our website content and user experience
• Respond to inquiries and provide customer support
• Comply with applicable legal obligations

We will never sell your personal information to third parties. Period.

03Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business:

• Service providers: Google Analytics (website analytics), Resend (delivers website form submissions to our inbox), Cloudflare Turnstile (protects our website forms from spam), Mailchimp (our newsletter, only if you choose to subscribe), Houzz (our client management system, where we copy the details you send through our website forms), and our website hosting provider, who assist us in delivering our services. Website form submissions are stored on our own server.
• Payment processors: Secure payment platforms that handle transactions on our behalf
• Legal compliance: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate confidentiality protections

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

04Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. Client project files are typically retained for seven (7) years following project completion.

Website form submissions are kept on our server only until we copy them into our client management system, and are deleted within 30 days.

You may request deletion of your personal data at any time, subject to legal retention requirements, by contacting us at the information provided below.

05Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

06Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time (use the unsubscribe link in any email)
• Request a portable copy of your data
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please reach out to us directly. We will respond within 30 days.

07Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS, and payment information is processed by PCI-compliant providers.

No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

08Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

Questions About Your Privacy?

We believe in honest, direct communication. If you have any questions about this policy or how we handle your information, reach out — Michele personally oversees client relationships.

design@welcomehomeinteriors.net(678) 895-8099Welcome Home Interiors & Design · Buford, GA