Terms of Service

01Acceptance of Terms

These Terms of Service ("Terms") govern your use of the website welcomehomeinteriors.net and all design services provided by Welcome Home Interiors, LLC ("Welcome Home Interiors & Design," "Welcome Home Interiors," "we," "us," or "our"), owned and operated by Michele Kiefert in Buford, Georgia.

By accessing our website, requesting a discovery call, or engaging our services in any capacity, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

02Our Services

Welcome Home Interiors & Design provides residential interior design services in the Northeast Atlanta area, including:

• Design Direction — focused expert guidance for clients who need help making decisions or defining a clear direction.
• Signature Rooms — full interior design services for one to three priority spaces, including sourcing, layouts, and implementation support.
• Whole-Home Interiors — a comprehensive residential design service for clients redesigning their entire home — particularly well suited for new construction buyers and full renovations.
• Renovation Design — a whole-home-perspective service for substantial residential transformations, guiding interiors through planning, finish selections, coordination, and final detailing — bringing clarity, cohesion, and a more elevated result to projects requiring both creative vision and careful oversight.

Specific terms, deliverables, timelines, and pricing for each engagement are outlined in a written proposal or service agreement provided prior to commencement of work. Those project-specific terms, once signed, form part of the agreement between us.

03Discovery Calls & Proposals

Discovery calls are provided at no charge and carry no obligation to purchase additional services. During a discovery call, we will review your space, discuss your goals, and outline potential design approaches.

A signed proposal or service agreement is required before any paid design work commences. Verbal agreements do not constitute a binding contract for design services.

Proposals are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a proposal constitutes agreement to the scope of work, timeline, and pricing set forth therein.

04Payments & Fees

Payment terms are specified in each project proposal. Generally:

• A deposit (typically 50%) is required to reserve project dates and commence design work
• Remaining balances are due upon milestones or completion as outlined in the proposal
• Product purchases and procurement fees are invoiced separately from design fees
• All prices are in US Dollars

Late payments may incur a late fee of 1.5% per month on outstanding balances. We reserve the right to pause work on a project if payments are more than 14 days overdue.

Cancellations: Deposits are non-refundable once design work has commenced. If a project is cancelled before commencement, deposits may be retained to cover administrative time. Specific cancellation terms are detailed in each project agreement.

05Intellectual Property

All design concepts, renderings, mood boards, drawings, specifications, and documentation created by Welcome Home Interiors & Design remain our intellectual property until final payment is received in full.

Upon receipt of full payment, clients receive a non-exclusive license to use the design materials for their personal residential project. Design materials may not be resold, reproduced for other properties, or shared with other design professionals without written consent.

All content on our website — including text, images, photography of completed projects, logos, and branding — is the property of Welcome Home Interiors & Design and may not be reproduced without express written permission.

06Client Responsibilities

To ensure the success of your project, clients agree to:

• Provide accurate information about space dimensions, existing furniture, and project requirements
• Ensure timely access to the property for on-site visits and installations
• Review and approve design concepts and product selections within agreed timeframes
• Notify us promptly of changes to project scope, budget, or timeline
• Settle invoices according to the agreed payment schedule

Delays caused by client inaction or inaccessibility may affect project timelines and are not the responsibility of Welcome Home Interiors & Design.

07Disclaimers

Our website and services are provided "as is" and "as available." While we take great pride in delivering exceptional design work, we make no warranties regarding:

• Uninterrupted or error-free website operation
• Exact color matching between digital renderings and physical products (colors may vary across screens and in different lighting conditions)
• Third-party vendor availability, product stock, or delivery timelines
• The suitability of any product recommendations for your specific structural or environmental conditions

We recommend consulting appropriate licensed contractors, structural engineers, or other specialists before undertaking any construction, renovation, or structural changes suggested in a design plan.

08Limitations of Liability

To the fullest extent permitted by applicable law, Welcome Home Interiors & Design and Michele Kiefert shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our services or website.

Our total liability for any claim arising from a specific project engagement shall not exceed the total fees paid by you for that engagement.

Nothing in these Terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Georgia law.

09Termination

Either party may terminate an active project engagement by providing written notice. In the event of termination:

• Completed work up to the date of termination will be invoiced at our hourly rate or the pro-rated project rate, whichever is greater
• All outstanding balances become immediately due
• Design materials developed prior to termination remain the property of Welcome Home Interiors until all balances are settled

We reserve the right to terminate or suspend access to our services for any user who violates these Terms.

10Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Gwinnett County, Georgia.

We believe most issues can be resolved through direct, honest conversation. Before pursuing formal legal action, we ask that you contact us directly to allow us the opportunity to address your concern.

If you have a complaint about our services, please reach out first — Michele personally handles all client concerns and is committed to finding a resolution.

11Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

Questions About These Terms?

We believe in honest, direct communication. If you have any questions about these terms or how we handle your information, reach out — Michele personally oversees client relationships.

design@welcomehomeinteriors.net(678) 895-8099Welcome Home Interiors & Design · Buford, GA